FAQ
Ordering and payment
How do I order?
Add the products to your cart, go to checkout and choose a delivery method and payment method. You'll receive an order confirmation by email once we have accepted your order.
Can I see prices with or without VAT?
Yes. Use the price switch on the site to show prices for businesses (excl. VAT) or for private customers (incl. VAT).
Which payment methods can I use?
Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay. Companies can also choose to pay by invoice at checkout. The available methods are always shown at checkout before you confirm the order.
Are all products in stock?
Most of our products are in stock in Finland. Some are made or ordered to order; the delivery time is shown on the product page before you buy.
Delivery
How long does delivery take?
Products in stock are usually delivered in about 2–5 business days within Finland and about 7–15 business days to other EU countries, unless a different delivery time is shown for the product.
What does shipping cost?
Shipping costs depend on the product and the delivery method you choose. They are shown at checkout before you confirm the order. Terms of Sale and Delivery
Do you deliver outside Finland?
Yes, we deliver to Sweden and other EU countries.
Returns, warranty and complaints
Can I return a product?
As a private customer you have a 14-day right of withdrawal from the day you receive the product. Notify us by email at myynti@ergofinland.fi before returning the product. Opening the package does not remove your right of withdrawal. Business customers can return products only by separate agreement. Terms of Sale and Delivery
Do your products have a warranty?
Many of our products have a manufacturer's or seller's warranty, typically 1–5 years. The warranty for each product is shown on its product page. The warranty is in addition to your statutory rights as a consumer. Warranty policy
What do I do if a product is faulty?
Fill in our fault report or email us. Include the product name, order number, a description of the fault and, if possible, photos or a video. Please don't send the product back until we have agreed on the next steps.
What are Outlet products?
Outlet products are, for example, demo units, display models, customer returns and discontinued products at a reduced price. The condition of each one is described on its product page. Outlet
Advice, trials and showroom
Can I get advice on which products suit me?
Of course. Our ergonomics experts are happy to help by phone (+358 9 759 7330), by email (info@ergofinland.com) or in our showroom.
Can I visit your showroom?
Yes. Our showroom is at Linnanherrankuja 16 in Helsinki. Book a free product demo or showroom visit.
Can we try products before buying?
Business customers can try products for 14 days. Afterwards you can buy the product, ask for a quote for a larger quantity or return it via PostNord with a return label we email you. Request a trial
For companies
Do you offer workplace ergonomics assessments?
Yes. Our experts assess your workspaces free of charge – on site, remotely or in our Helsinki showroom – and propose suitable solutions. Assessments and consulting
Can you plan and furnish a whole office or home offices for our staff?
Yes. We handle projects from needs assessment and planning to delivery, installation and user guidance. Solutions
For resellers
How do I become a reseller?
Email us at info@ergofinland.com. There are no minimum requirements, but we like to meet new resellers before we start working together. Resellers
How do resellers order?
Through our Partner Portal, where you can see reseller prices and stock, place orders and track deliveries. Stock items are shipped from Finland within 2–3 business days. Partner Portal
Do you support resellers with sales and marketing?
Yes. We provide product training, product information and support in the sales process. Marketing support is agreed separately.
Partners
