WARRANTY

Warranty and statutory liability for defects

It is important to ErgoFinland that our products serve our customers reliably for as long as possible. The commercial warranties offered for our products are product-specific, and the duration of the warranty may vary depending on the product and the warranty provider.

A commercial warranty and statutory liability for defects are two separate matters.

Commercial warranty

A commercial warranty is a voluntary additional commitment provided by the seller, manufacturer or importer.

If a product is covered by a commercial warranty, the warranty period and warranty provider are stated in connection with the product or in the warranty terms.

A commercial warranty is an additional benefit provided on top of the consumer's statutory rights. It does not restrict statutory liability for defects under the Finnish Consumer Protection Act.

Statutory liability for defects

In consumer sales, ErgoFinland Oy is responsible for defects in the goods it sells in accordance with the Finnish Consumer Protection Act.

Statutory liability for defects also applies where no commercial warranty has been provided for the product.

The seller's statutory liability for defects does not automatically end when the commercial warranty period expires.

When assessing statutory liability for defects, factors considered on a case-by-case basis include the product's quality, intended use, age, price, normally expected service life and the information provided to the customer before the purchase.

What does the commercial warranty normally cover?

Unless otherwise stated in the product-specific warranty terms, the warranty covers manufacturing defects, material defects and other defects that arise during the warranty period and fall within the responsibility of the warranty provider.

As a general rule, the warranty does not cover defects or damage shown to have been caused, for example, by use contrary to the instructions, exceeding the stated maximum load, accident, external damage, normal wear and tear, or incorrect installation or modification that has a causal connection with the reported defect.

Costs of warranty service

If a defect falls within the commercial warranty or ErgoFinland Oy's statutory liability for defects, examination and remedy of the defect will not result in costs to the consumer.

This also applies to transport costs necessary for remedying the defect.

How to submit a complaint

If you notice a defect or another possible problem with a product, contact ErgoFinland Oy through the fault report available on our website or by email.

Where possible, please provide the product name and product number, order number, a description of the defect, and photographs or video if these help us investigate the matter.

Please do not send the product to us before the return or service procedure has been agreed with our customer service team.

Warranty for Outlet products

The Outlet range may include, for example, new products from discontinued batches, discontinued models, demonstration products, customer returns and used products.

Commercial warranties for Outlet products are always product-specific.

If no separate commercial warranty is stated for an Outlet product, ErgoFinland Oy does not provide a separate commercial warranty for the product.

The absence of a commercial warranty does not restrict the consumer's statutory liability rights.

If an Outlet product is provided with a commercial warranty, its duration will be clearly stated in connection with that product.

The Outlet product's age, previous use, price, condition and product-specific deviations properly disclosed before purchase may be taken into account when assessing what can reasonably be expected from the product.

Business customers

Any commercial warranty for business customers is determined by the information stated in connection with the product, in the quotation, order confirmation or separate warranty terms.

The mandatory consumer protection provisions concerning consumers' statutory liability rights do not apply to business-to-business sales.

Business-to-business sales are governed by the agreement between the parties, ErgoFinland Oy's Terms of Sale and Delivery and, where applicable, the Finnish Sale of Goods Act.

Contact details

ErgoFinland Oy
Linnanherrankuja 16
00950 Helsinki
Finland

Email: myynti@ergofinland.fi
Telephone: +358 9 759 7330