Warranty policy

The product is covered by a warranty if it proves to be defective despite being used correctly. The warranty period varies by product from 6 months up to 10 years, calculated from the date of purchase. The applicable warranty period is stated on the product page.

To make a claim under this warranty, the customer must contact the place of purchase and return the product to the retailer from whom the product was purchased before the warranty period expires. Alternatively, the product may also be returned directly to the importer.

ErgoFinland Oy
Warranty Returns
Linnanherrankuja 16
00950 Helsinki, Finland

The customer must send the product to the retailer or importer at their own risk and is responsible for all transportation costs unless otherwise agreed.

The warranty does not cover the following, and the customer is liable for repair costs even if the issue occurs during the warranty period:

(a) Defects caused by improper use (such as performing actions not described in the user manual or exceeding the product’s load capacity, e.g. chair weight limits).
(b) Defects resulting from repairs, modifications, cleaning, or other actions carried out by anyone other than an authorized service center. The warranty becomes void if the product is disassembled.
(c) Defects or damage caused by transportation, impacts, or other external damage occurring after the product has been put into use.

For warranty returns, a defect report must be completed:
https://ergofinland.fi/pages/vikaraportti

If a product part is damaged and can be replaced (for example chair castors or a lamp base), only the defective part shall be returned.